Testimonials: REA Services

An attorney highly recommended Brickwork India for our legal paperwork, and since the time we started working with Brickwork India, I have been incredibly happy with the efficiency and the level of quality of work they produce. Brickwork India has worked with my firm in claims processing assistance, much needed for our business to be successful.

We have been working with Brickwork India now for more than one year. Although our company is placed in Austria, Europa, the collaboration is very fruitful and helpful. The Brickwork team provided us with office assistance such as minutes writing or proofreading as well as with formatting text material and research tasks. They always accomplished our requests in time and in a professional way. Brickwork India definitely helped us to save time and efforts. Thanks to the Brickwork India Team!

I first thought of getting ROA assistance when reading Tim Ferris' 4 hour work week. He recommends Brickworks but I also used a number of other services before sticking with Brickworks.

While I have not managed quite a 4 hour work week yet, I have nothing but good things to say about Brickworks. Efficient, straight forward with no long stories or issues like we have in most office environments. They just get it done, even if they are sick … there is always back fill cover in the team. In fact even when we have stretched their resources with a huge pile of simultaneous projects and although they gave us a very professional warning that they may not manage it all within 48 hours, they delivered within 36, well short of the deadline we originally gave. Change your life – call Brickworks today.

I have been using the services of Brickwork India for the last eight months. We had read about Brickwork in some publications and decided to try them for basic office work on 10 hours a week. This quickly grew to 20, then 30 and we now have a full time assistant. What we had originally thought would be routine office work such as filing and ringing bad debts has now evolved into something much more than that because of the quality of our assistant and the knowledge she brings to the company.

We couldn't be happier with the quality of the people we deal with at Brickwork, from the business development people, to the research people and of course our assistant.

Brickwork rescued my online business. I am a very creative person with hundreds of ideas and too little time to get things done. From simple tasks like database entry to newsletter writing all the way up to SEO, SMM, building and maintaining the company's website and social media presence and even creating an App - Brickwork does it all. I came across Brickwork while reading "The 4 Hour Work Week" by Timothy Ferris and needed to outsource...fast. Brickwork took every task on with a smile and got it done in an extremely professional manner. People ask me what my secret to success is. I always answer with one word: “Brickwork”

It is with great pleasure to take the time to write a few words about my positive experiences with Brickwork India.

From the initial contact and contracting period through payment processing, the business arrangements have been quick and simple. Their work has been equally fantastic, and they have been exceptionally easy to work with. Brickwork has proactively and independently handled many weekly responsibilities, and, because of the time difference, has given us a terrific head start on many of the weekly Monday activities!

Additionally, their team environment ensured transparent migration from one assistant to another, which preserved the initial training investment spent on my 1st Brickwork Virtual Assistant. I would highly recommend Brickwork for anyone looking for virtual assistance work!

The REAs that Brickwork selected to work for us are efficient, professional and competent. Any fears of time delays or language miscommunications were immediately disproven. In fact, the time difference has some advantages; during the course of my work day I can send the tasks and when their work day begins (later, due to the time difference) they can complete it! It is a system that works extremely well for us.

“The team Brickwork India not only delivers but exceeds the wildest predictions & goals, highly recommended”

We have been working with Brickwork India for quite a while and are very pleased with the services they provide. They always seek to understand our business and how to add value and they stick to their commitments. Hence, we are looking at more services to be outsourced to them to enable our organization to focus on our core business. We look forward to many more fruitful years of working closely with them. I would recommend them to anybody without any hesitation.

Brickwork provides top-notch, round-the-clock services which are indispensable for our global advisory work. We really admire the efficiency and diligence all the staff bring to the many tasks and projects they have handled.

“I have been fortunate with my Brickwork Virtual Assistant. Brickwork is the only Virtual Assistant firm where the first Virtual Assistant I was assigned is the one I still work with today (with other firms I’ve worked with I’ve had to ask for replacements). The tasks I have had my Brickwork Virtual Assistant work on have been a little more technical in nature, compared to the ‘Basic Services’ tasks listed above. The majority of the work she does involves editing website content via a Joomla Content Management System (CMS) and Word press blog backend. It’s basically just point-and-click kinds of tasks, with occasional web research and basic HTML editing involved (by contrast, Get Friday just told me straight up that their virtual assistant could not perform these types of tasks).”

Source: http://blog.reitherco.com/2008/03/12/virtual-assistants-brickwork-india-review

“We have hired and fired a few administrative assistants whom have not been able to keep up with the demands of a small business. Finally, we heard about Brickwork through reading the 4 Hour Work Week. I can’t rave more about their services and professionalism. Every night, I fax or email over new contact entries. As an educational company, our success is built on our contact management system and staying in touch with our clients who have attended our courses. It’s vital to our success and thankfully we found Brickwork who can take care of this very time consuming, but essential task!

Many thanks to you for your services and professionalism!”

“It has been a pleasure working with Brickwork. I have tried a different “Everyday” outsourcing company previously and was seriously disappointed. My REA at that company barely understood English and was simply incompetent even though he had a Masters degree.

Brickwork is completely different. Both my REAs have a strong competency of English and are both very web savvy. With little training on my end my Brickwork REA now handles almost all of my Customer Support issues. From responding to emails to listening to voicemails to answering customer support tickets. I am very pleased with my Brickwork REA and will be a customer for a long time.”

“In this business, there is no shortage of companies trumpeting their expertise and promising that their services are capable of maximizing efficiency. But in practice, few are able to deliver on these promises. From the moment we began working with Brickwork, it became clear that we were working with seasoned pros. I'm not only impressed by the high level of service provided, but also by their focus and attention to detail.”

“My current REA is a recent replacement and she has comfortably exceeded all areas of her predecessor’s output. In particular I would like to note;

Timeliness/ prompt working: She has turned around tasks overnight without exception.

Capabilities: She has effected marketing data retrieval to a high standard enabling swift creation of Go To Market plans. On regional basis these have covered Russia CIS and Middle Eastern territories and a technology basis the emergent trends in telecoms products including In Flight phones.

Productivity & Reporting: The hours spent on each task have been very reasonable and occasionally less than I have expected. There has been a good level of reporting of time spent delivered unsolicited at regular intervals & always available on request.

Flexibility: I have asked a range of tasks to be completed by her, none of which has been rejected. On some more advanced IT tasks, she has enlisted the help of her colleagues to get work completed.

In summary, she has exceeded my expectations with and I look forward to continuing her services in the future.

Brickworks: Although the contract negotiation was a little slow & painful, I persevered due the quality of the recommendations from clients. I have not been disappointed with the service delivered which has now come to be part of my indespensable routine. Work progresses whilst I sleep with high quality deliverables received next day. Projects long neglected have been rejuvenated and productivity has increased. When problems have occurred there has been back up and resilience to help achieve the task. I look forward to extending my relationship of services from Brickworks into other high value areas including Web Design in the forthcoming months.”

• Simply the best communicator
• Simply the best at thinking outside the box
• Simply the best at resourcefulness
• Simply the best at understanding a client brief
• Simply the best at client deliverables
• Simply the best at output measurable & results
• Simply the best at reporting functionality
• Simply the best at ad hoc tasks on-the-fly!
• Simply the best at team building and mentoring other REAs on the brief
• Simply the best at working all hours
• Simply the best at being efficient and expedient
• Simply the best at being honest and reliable
• Simply the best in task execution
• Simply the best at 'showing up' every day, in every way.
• Simply the best at 'just getting it done'.

MY REA, is simply the best !

“I would like to take this opportunity to thank my REA and the Brickwork team for an outstanding job on this project. I have been VERY happy with what you have achieved, and have no hesitation in using your services again. In fact, I have referred your company onto another college of mine here last week, so hopefully she will contact you with some work.”

“Having read both ‘The World is Flat’ and ‘The Four Hour Work Week’ it was clear to me that there were choices available to me regarding assistants that I had not previously considered. One of these choices was Brickwork, a company located in Bangalore, India. Over the past twenty-five years, I have always gone the traditional route, having had one of more personal, full-time assistants. In 2008, this changed.

I hired Brickwork and could not possibly be more pleased. My assigned assistant was an absolute delight. Apart from being perfectly capable of handling my assignments, she was also always extremely polite and respectful. We communicated via Skype by voice or instant message and regular e-mail. Her questions were concise and to the point. My questions and projects were handled quickly and professionally. For me, the time difference was a great advantage. We spoke at the end of my business day. It was the beginning of hers. I slept, while my assistant worked. When I awoke the next morning, an e-mail was waiting in my in-box with the work that had been completed. Excellent!”

“My REA has proved to be extremely valuable for our business. Her responsiveness, attention to detail and willingness to meet deadlines and assist us wherever she can have been exceptional. Using Brickwork also gives us access to people with other skills that my REA has utilized to carry out work for us, removing any requirement for us to manage multiple contacts.”

“Thank you very much for all of your hard work! The result is useful for me in my business and I will use it to continue to grow the company. Communication is excellent – you asked questions when you did not understand until you understood. Great availability - you were available every workday by email and Skype.Those of you that I interacted with are all polite and professional. Daily reporting is very important to efficient work – I appreciated that because I knew that the most time that coud possibly be spent going in a direction that I did not intend was one day. I would recommend your services to my friends.”

“We appreciate the REAs efforts.

She does well in trying to understand each assignment and notifying us of times when additional information is needed or if further instruction should be given - all while maintaining a friendly demeanor. During the last month, its evidenced by her work that she is continuing to learn our procedures and becoming better at using our systems. Our hope to continue to have her learn our procedures and systems to the point where she is able to recommend better ways to accomplish tasks and amend our procedures in areas that may be lacking.

Additionally, our REA did a good job on a recent project and we liked how she asked questions as to points we had failed to address. Sometimes we are not as clear as we need to be, but we like responding such questions as such questions show interest and initiative.

We continue to be excited to have her assisting us and to seeing what more she can offer us. Thanks.”

“My REA is an asset to anyone she works with.” Top qualities: Great Results, On Time, High Integrity

“Brickwork has been working very well. Brickwork accounting team has taken instruction and completes all tasks in timely manners. Brickwork accounting team is also very friendly and has been great to work with. We are looking forward to a long lasting working relationship with Brickwork.”

“Use of QuickBooks Understanding of US accounting and tax system Understanding of needs of small business accounting Reacting to requests for work.”

“Brickwork accounting team is an excellent technician, and was patient with my inexperience on Skype and Outlook. The reconciliation is a huge load off my mind and we are looking forward to an ongoing relationship with him and Brickwork. The daily updates and work summary were very valuable. We have great confidence in Brickwork ”

“Fantastic expertise. I needed work done in my book keeping (QuickBooks), and analyst proves to be more than I expectd! He was very professional, on the top of things, he actually, had me get my act together when I was forgetting to leave my machine online. I ran out of my credit hours and I already purchased another batch since I am convinced that I cannot find such a top service, and accounting expertise anywhere else. All this makes my life so much easier. I am actually thinking of sending more tasks. Thank you, Brickworks India!”