Job Description:
1. Employee Onboarding & Documentation
• Manage end-to-end onboarding lifecycle for new hires
• Ensure 100% collection, verification, and archival of joining documents.
• Maintain accurate employee master data in HRMS and Excel trackers.
• Conduct virtual onboarding sessions for US shift employees.
• Ensure compliance with company policies and statutory documentation requirements.
2. HR Operations & Attendance Management
• Monitor and validate attendance records for EST/PST shift employees.
• Coordinate with payroll for attendance inputs, leave records, and shift validations.
• Manage leave management system and resolve discrepancies.
• Maintain HR dashboards and MIS reports (Excel-based tracking and reporting).
• Ensure data integrity and audit readiness.
3. Policy Development & Enforcement
• Draft, review, and update HR policies (attendance, leave, conduct, WFH, etc.).
• Ensure policy communication and acknowledgment from employees.
• Drive consistent policy enforcement across US shift teams.
• Conduct periodic policy awareness sessions.
• Support leadership in implementing governance frameworks.
4. Employee Engagement
• Design and execute engagement initiatives tailored for EST/PST shift employees.
• Conduct pulse surveys and analyze engagement metrics.
• Plan engagement activities aligned with cultural diversity.
• Drive retention-focused HR initiatives.
5. Grievance Handling & Conflict Management
• Act as a single point of contact (SPOC) for employee concerns.
• Conduct structured grievance investigations with documentation.
• Facilitate conflict resolution through mediation and policy alignment.
• Maintain confidentiality and compliance in all cases.
• Escalate critical matters appropriately to HR leadership.
6. Exit Management
• Manage structured exit process including resignation acceptance, clearance, and F&F coordination.
• Conduct exit interviews and prepare attrition analytics reports.
• Identify trends in attrition and recommend corrective actions.
• Ensure knowledge transfer and handover compliance.
