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In our increasingly interconnected world, businesses are constantly seeking innovative strategies to optimize their operations, leverage global talent, and drive growth. One highly effective approach gaining traction is the establishment of Global Capability Centers (GCCs). So, what is a GCC, and why is it becoming essential for modern businesses? Lets explore the compelling notions behind this trend. Note that this blog also sheds light on the GCC trends in India and their impact on the US business landscape.
A Global Capability Center (GCC) is like a company creating a team in another country to handle certain tasks for them. Technically, a GCC is a strategic unit established by an MNC (multinational corporation) in a location thats different from its headquarters to perform specific business functions by leveraging that locations economic advantages and talent pools to enhance operational efficiency and profitability. The 21st century has never seen such a pioneering innovation as that of the GCC.
A GIC, or Global In-house Center, is essentially the same concept, with one key distinction: a GCC is the companys global hub for multiple activities, whereas a GIC is the companys own center located in another country.
Understanding the functions of GCC is as crucial as knowing what is a GCC?. Global Capability Centers and their equivalents perform a wide range of activities for their parent company. Here are some of those activities:
Now, lets move beyond the core question What is a GCC?.
India has rapidly emerged as a leading destination for Global Capability Centers (GCCs), attracting major companies worldwide due to its vast talent pool, cost-effectiveness, and mature IT infrastructure. Global giants such as Microsoft, Amazon, Goldman Sachs, JP Morgan Chase, and Deloitte have established significant GCC operations in India, leveraging the skilled workforce to enhance innovation and efficiency. A recent Forbes Report (2025) revealed that 60% of Fortune 500 Companies have set up their GCCs in India. Their presence highlights India's strategic importance in the global GCC landscape.
Bengaluru has come a long way since it launched Indias first Global Capability Center in 1985, now boasting over 880 centers. Major companies like JP Morgan Chase, HSBC, Bosch, and Honeywell have made the city their innovation hub.
Bangalore started the story of Global Capability Centers (GCCs) in India, and now Hyderabad is taking it to the next level. With more than 355 GCCs, including big names like Wells Fargo and GE, the city is becoming a key player.
Pune and Mumbai, is home to over 720 Global Capability Centers. Mumbai, known as India's financial hub, attracts major players like Standard Chartered, Citi, and Barclays. On the other hand, Pune has found its own spotlight, hosting Centers of Excellence for companies like BNY Mellon and American Express.
The National Capital Region (NCR) is home to over 465 Global Capability Centers (GCCs), featuring tech leaders like Samsung and healthcare giants like Pfizer. This diverse environment has made NCR a key hub for business innovation, with more than 270,000 skilled professionals working in these centers.
The city boasts over 305 Global Capability Centers, including well-known names like Walmart and Renault Nissan, earning a strong reputation for its engineering talent and reliable workforce.
Mysuru is becoming an attractive option for companies seeking a more affordable location to establish themselves, just a short drive from Bengaluru. With colleges producing smart, dedicated graduates and improved transportation options, it's no surprise that prominent companies like Infosys, Wipro, and IBM are relocating there.
Uttar Pradesh is inviting big global companies to set up "smart teams" in Lucknow by offering things like cheaper land and financial incentives. Theyre even planning an "AI City" in Lucknow, dedicated to artificial intelligence. And, the most exciting news is that IBM is opening a new tech lab focusing on innovative AI technology.
Coimbatore, the "Manchester of South India," is a key manufacturing hub for car parts and medical tools. Many small, smart companies are developing technology for factories and airplane parts. Big names like Bosch and SLB tap into local talent, showing that Coimbatore is a perfect place for building innovative teams.
A report revealed that US Companies can achieve cost reductions of up to 60-70% by setting up GCCs in India, compared to their operational equivalents in the US.
According to a 2024 NASSCOM report, the Indian GCC sector employed over 1.9 million professionals. They further predicted that the number would reach 2.8 million by the end of 2030. Even the US does not have the capacity for such a large talent pool.
Over 85% of GCCs are engaged in digital commerce, and 90% are focusing on cutting-edge technologies like AI, ML, and data analytics. This not only enhances the technological capabilities of US businesses, but also streamlines their operational processes.
Indian GCCs generated over $64.6 billion in revenue in 2021, showcasing the significant revenue-generating capabilities of US businesses in this region.
Many GCC teams are finding that bringing virtual administrative assistants on board is a game-changer. These dedicated professionals handle everyday tasks like scheduling, taking minutes of the meeting, catering services, travel management, expense management, purchase orders, vendor management and email management, which helps free up time for core team members to focus on their area of expertise.
With the ability to work from anywhere, these virtual assistants expand the teams reach beyond a single location, making collaboration easier than ever. And the best part? This setup offers incredible flexibility, allowing GCCs to adjust their support as needed without the hassle of traditional staffing. Moreover, it is also cost-effective. By utilizing virtual administrators, GCCs can obtain the essential help they need without incurring significant costs. Its a win-win that makes work smoother and more rewarding for everyone involved.
Brickwork India understands that a successful Global Capability Center thrives when its core teams are laser-focused on strategic initiatives. We offer a range of high-quality, adaptable virtual assistants and business support services designed to enhance a GCC's operational effectiveness.
Our services enable GCCs to:
Visit our website to learn more about our services.
