Effective Date: 5th January, 2026
Version: 2.0

1. Introduction

Brickwork India Private Limited ("Company," "we," "our," or "us") is committed to protecting the privacy and personal information of individuals who interact with us.

This Global Privacy Notice explains how we collect, use, disclose, store, transfer, retain, and protect personal information obtained through our websites, services, business interactions, recruitment activities, and other engagements.

This Notice applies to:

  • Website visitors
  • Customers
  • Prospective customers
  • Vendors and supplier representatives
  • Business partners
  • Individuals communicating with us
  • Other individuals whose personal information we process in connection with our business

This Notice has been designed to align with globally recognized privacy principles and applicable data protection laws in the jurisdictions where we operate.

2. Definitions
  • Personal Information means any information relating to an identified or identifiable individual.
  • Processing means any operation performed on personal information, including collection, recording, organization, storage, use, sharing, transfer, disclosure, analysis, deletion, or destruction.
3. Scope and Applicability

This Notice applies to the following categories:

  • Website visitors
  • Existing customers
  • Prospective customers
  • Vendor and supplier representatives
  • Business partners
  • Individuals contacting us through our website or other communication channels
4. Categories of Personal Information We Collect

Depending on your interaction with us, we may collect:

A. Identity Information
  • Name
  • Photograph (where applicable)
  • Signature
B. Contact Information
  • Email address
  • Telephone number
  • Business address
  • Mailing address
C. Organization Information
  • Company name
  • Department
  • Job title
  • Business role
D. Account Information
  • Username
  • Login credentials (encrypted where applicable)
E. Communication Information
  • Emails
  • Customer support requests
  • Chat conversations
  • Feedback
  • Survey responses
F. Business Information
  • Services requested
  • Contracts
  • Work orders
  • Invoices
  • Payment-related business information
G. Compliance Information

Where legally required, we may process information necessary for:

  • Identity verification
  • Anti-fraud measures
  • Regulatory compliance
  • Legal obligations

We do not intentionally collect sensitive personal information unless required by law or necessary for a specific business purpose.

5. How We Collect Personal Information

We collect personal information through various channels depending on your interactions with Brickwork India. Information may be collected:

  • Directly from you
  • Through our website inquiry form
  • During meetings and business communications
  • Through customer onboarding
  • During contract execution
  • Call recordings & chat screenshots
  • Events
  • From publicly available sources
  • From professional networking platforms
  • From business partners
  • From service providers
  • From authorized representatives
6. Why We Process Personal Information

We process personal information for legitimate business purposes, including:

  • Respond to inquiries
  • Evaluate business opportunities
  • Provide products and services
  • Quality control
  • Manage customer relationships
  • Process vendor onboarding
  • Manage contractual relationships
  • Improve our website, products and services
  • Maintain information security
  • Prevent fraud
  • Comply with legal obligations
  • Resolve disputes
  • Exercise or defend legal claims
  • Conduct audits
  • Manage regulatory compliance
  • Send service-related communications
  • Send marketing communications where permitted by law
7. Legal Basis for Processing

Depending on applicable law, we process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

Where consent is required, you may withdraw it at any time, subject to applicable legal requirements.

8. Website Cookies and Similar Technologies

Brickwork has not enabled cookies on its website and does not track visitors' personal information using cookies.

Brickwork uses Google Analytics to analyse visitor behaviour and improve the website's design, usability, and navigation. We collect only aggregated information that does not identify individual visitors, such as website traffic statistics and usage patterns. This information is used for routine website maintenance, traffic analysis, content improvement, and enhancing the overall user experience.

Our customer video testimonials are hosted on YouTube. As a result, Google may collect information relating to the content viewed or interacted with through YouTube services. This may include videos, comments, and other content processed through Google's platforms.

For more information, please review Google's Privacy Policy: https://policies.google.com/privacy

9. Marketing Communications

We may send newsletters, event invitations, service updates, and other business communications where permitted by applicable law.

You may opt out of receiving marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly.

Please note that service-related communications will continue where necessary for the performance of our services or to fulfil our contractual obligations.

10. Sharing of Personal Information

We may share personal information with the following categories of recipients where necessary for legitimate business purposes or to comply with applicable laws:

  • Group companies
  • Service providers
  • Cloud hosting providers
  • IT support providers
  • Professional advisors
  • Auditors
  • Financial institutions
  • Regulatory authorities
  • Law enforcement agencies
  • Courts and tribunals
  • Business partners
  • Successors in connection with mergers, acquisitions, or business reorganizations

Brickwork does not sell, rent, trade, or otherwise disclose your personal information to third parties for their own direct marketing, advertising, profiling, or other commercial purposes. We do not share personal information with advertising agencies, direct marketing companies, or data brokers for their independent use.

Where we engage trusted service providers to support our business operations, such as website hosting, analytics, customer relationship management, communication services, cloud infrastructure, payment processing, or other business support services, they process personal information solely on our behalf, under appropriate contractual obligations, and only for the purposes specified by Brickwork.

We require all recipients of personal information to implement appropriate security and confidentiality measures.

11. International Transfers

Brickwork is headquartered in India. Your personal information is primarily processed, stored, and used in India, where data protection and privacy laws may differ from those in your country of residence.

Where required by applicable law, Brickwork implements appropriate safeguards to protect personal information transferred across jurisdictions and ensures that such transfers are carried out in accordance with applicable data protection and privacy laws, including:

  • Standard contractual clauses
  • Approved contractual arrangements
  • Other legally recognized transfer mechanisms
12. Information Security

Brickwork maintains certification to ISO/IEC 27001, the internationally recognized standard for Information Security Management Systems (ISMS), and is committed to protecting personal information through industry-recognized information security practices.

We have implemented appropriate technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards include, but are not limited to:

  • Access controls
  • Encryption where appropriate
  • Multi-factor authentication
  • Network security controls
  • Security monitoring
  • Vulnerability management
  • Employee awareness training
  • Incident response procedures
  • Vendor security assessments

No security system can guarantee absolute protection. However, we continually review and improve our security controls to safeguard the personal information entrusted to us.

13. Data Retention

Brickwork retains personal information only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal, regulatory, contractual, and operational requirements.

Retention periods are determined based on applicable legal, regulatory, contractual, and operational requirements. We retain personal information only for as long as necessary to:

  • Provide our products and services
  • Fulfil contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Protect our legitimate business interests
14. Individual Privacy Rights

Subject to applicable law, individuals may have the following rights regarding their personal information:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request portability of personal information
  • Request review of automated decisions where applicable
  • Lodge a complaint with a supervisory authority or regulator
  • Nominate another individual to exercise rights where permitted by law

Before responding to a request, we may ask for additional information necessary to verify your identity and protect your personal information.

15. Responsibilities of Individuals

Individuals are responsible for:

  • Providing accurate information
  • Promptly notifying us of changes to their information
  • Protecting account credentials
  • Using our services in accordance with applicable laws and agreements
16. Automated Decision-Making

Brickwork does not currently use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

If Brickwork introduces such processing in the future, we will update this Privacy Notice accordingly and, where required by applicable law, provide appropriate information about the processing, its significance, and any rights available to affected individuals.

17. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information.

Brickwork is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy notices of any third-party websites before providing your personal information.

18. Grievance

Brickwork is committed to protecting your personal information and respecting your privacy rights. If you believe that your personal information has been processed in a manner that is inconsistent with applicable data protection laws, or if you have any questions, concerns, complaints, or suggestions regarding our privacy practices, you may contact us at privacy@brickworkindia.com .

We will acknowledge, investigate, and respond to your request or complaint in accordance with applicable data protection laws and our internal grievance handling procedures. We are committed to resolving privacy-related concerns promptly and within the timeframes prescribed by applicable laws, where required.

19. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in:

  • Applicable laws
  • Business operations
  • Technology
  • Regulatory guidance
  • Industry best practices

The revised version of this Privacy Notice will be published on our website together with the updated effective date.

20. Contact Us

If you have any questions about this Privacy Notice or wish to exercise your privacy rights, please contact us:

Email: privacy@brickworkindia.com

Where required by applicable law, you may also lodge a complaint with the relevant data protection authority or supervisory authority in your jurisdiction.

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