Business Support
Cross off your to-do lists without lifting a finger. Our virtual assistants have supported thousands of businesses across the world and are your one-stop solution for all administrative help.
Take back your free time and allow our smart assistants to do the due diligence on everything you need to get done - whether it's bookkeeping and project management for your business, transcribing videos, translating documents, managing your online store, data entry or supporting your customers: we can do it all!
Admin Support
We take care of all those little things that eat away into your productivity. Whether it's navigating the internet for information, noting down minutes of an important meeting, creating a spreadsheet, or formatting a presentation, we are the experts. And of course, scheduling meetings and arranging your travel, coordinating with your other stakeholders are all part of our admin services.
Sort, tag, flag your inbox and receive a daily email summary that reminds you whom to respond, when and where your next meeting is and what your prioritized agenda is.
Spreadsheet, PowerPoint and Word documents are most popular with our customers. We format, proofread and present simple to complex documents in more meaningful ways.
Let Brickwork be your daily planner - we schedule and co-ordinate meetings, manage your calendar and keep you updated with a prioritized itinerary.
Pay attention to the big picture at meetings and allow our team to take notes. We can sit in on meetings and provide summaries for you to review or transcribe and list the key points.
Navigate the internet with our research services and find exactly what you need for your next project.
Categorize your expenses and stay on course with your financial goals. Our assistants track your personal and business expenses while offering insights into your spending.
From providing multiple venue options to sending out the perfect invite, our event coordinators help you manifest the event you've imagined.
Start your vacation early - let us handle the details and plan your down-time. We offer flight and hotel options, coordinate bookings and list sample itineraries - whether it's for business or pleasure.
Customer Support
Your customers are important to us. If your customers need you, they can call us - expand your customer service solutions with our virtual assistants who are trained to give prompt support through live chat, email, or calls. Whatever may be your business, we can handle multiple channels for sales or customer service so that your customers see you as ever-responsive and customer-centric.
We customize canned responses for email and chat support and keep track of customer satisfaction. 79% of consumers say they prefer chatting with real people and that's who we provide you, regardless of your time zone.
We work at your relationships for you - our CRM services aim to integrate customer information into detailed reports that drive sales. Launch email marketing campaigns and newsletters, manage CRM-based ticket support, and cleanse your contacts.
Track inventory, check stocks with multiple vendors and make sure you fulfil every order on time.
A highly specialized answering machine doesn't exist, but our team is a close alternative for anyone with a busy schedule. We offer inbound answering services, transcribe voicemails, take messages as well as make feedback/survey calls for you.
e-Commerce Services
We will stay with your customer and build trust with them, throughout their journey with your business. Catch your customers by surprise by tracking their purchases till they reach their destination, by acting on their social media comments, by quick responses to their queries and much more. With our ecommerce Backoffice support you are all set to delight your customers and increase your business.
We specialize in behind-the-scene work for e-commerce businesses - our team manages online inventory, uploads and sorts through products so that your website is always up to date.
Your customer reviews and metrics can make or break your business. Allow us to service your customers and manage their orders, answer product related queries and refund requests over chat, emails, phone or online tickets.
Give us your data in any format and we can transform it into an organised, decision-making tool. Leverage on our expertise in data entry, cleansing, validation, converting data from one format to another and tagging.
Collect and transfer data from hard copies to organized online databases.
Delete irrelevant information, validate accuracy, and update your database with periodic data clean-ups to increase clarity and effectiveness.
Convert large databases into formats you need, whether it's PDF to Excel, JPEG to PPT or hard copies to an online database.
Create customized labels for your images and text - we annotate them so that you can find them within any database with ease. Tag your customer requests into categories to create reports
Accounting and Bookkeeping Services
Stay on top of your finances - our experienced accountants are just a click away from organizing your financial statements, AR / AP and handle the bookkeeping for your small business. While we work with complete focus and attention to details and with a zeal to complete all backlogs to streamline all entries and expenses, you can concentrate on your business.
Our certified QuickBooks online professionals keep track of your daily financial records like invoice processing, bill updates, bank and credit card reconciliations.
We help your company to have health cashflows by managing your AR and AP with expense monitoring, bank reconciliation, credit card reconciliation, inventory reconciliation, employee reimbursement, payroll update etc.
Tax season means tremendous time pressure. We support CPA firms, enrolled agents and tax preparation firms in preparing your customers' federal and S income tax returns. We are adept at filing Form 1120 for corporations, Form 1120S for S corporations, Form 1065 for Partnership forms, Form 1040 for Individual forms.
Project Management
We oversee project workflow milestones and day-to-day tasks to make sure your project gets done to your expectations. We strive to stay on schedule and within budget by ensuring all the details are entered accurately in your portals, communication is streamlined, and resources utilised.
Find vendors, create purchase orders, and track products - we perform end-to-end purchase order management and provide consistent reports.
Monitor and categorize your expenses with our budget management team to help you stay on top of your finances - whether it's to cut costs for your business or save up for that vacation you were planning.
Allow our teams to coordinate with your multiple vendors to collect samples, float and manage RFQ responses, ensure timely delivery and payments.
Linguistic Services
Break all language barriers! Our language experts help you connect with your global audience regardless of the language they communicate in. Our high-quality and cost-effective translation and transcription services cover all corporate and business requirements across industries and languages, with 99% accuracy.
Give us audio files of any language and accent, in any format - audio or video. We transcribe interviews, podcasts, voicemails, recordings of conferences, seminars, legal proceedings, or customer service calls - so that your business gets access to information that is localised, contextual, organised and easy to use.
Our certified translators can translate audios, videos, documents, and website content in over 120 international languages across all leading industry verticals, with professional editing, proofreading, and quality checks. We translate content as diverse as technical SOPs, complex project manuals, academic journals, blogs, legal documents, industrial training manuals and software user manuals.
Recruitment Services
If you are a small or mid-sized business, we can help with your sporadic needs for hiring. Your hiring manager or your recruitment team can use our support for all transactional and routine activities involved in advertising jobs, shortlisting candidates, and scheduling interviews.
And if you are a professional looking for a job change, we can spruce up your resume and help you shortlist the best fitting job openings.
Find candidates that tick all the boxes for your company - we perform daily searches to source resumes, post ads on job sites, log resumes in your database, screen resumes and schedule interviews.
Get hired faster by organizations you want to work for - we pore over registered job websites regularly to find the perfect job for you.
