Career Description

Job Highlights:

We are looking for a detail-oriented and organized Project Coordinator to support day-to-day property management activities, agreement administration, invoicing, CRM maintenance, and customer communication. The role requires strong coordination, documentation, and follow-up skills to ensure accurate records and smooth property operations.

* Pick/Drop Available for Night Shift 

Job Description:

• Monitor CRM data quality and completeness and prepare basic reports as required.
• Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.
• Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.
• Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.
• Draft professional customer communications, reminders, confirmations, and status updates while maintaining records of important correspond
• Prepare, maintain, and organize property-related agreements and supporting documentation.
• Coordinate agreement reviews, execution, renewals, and follow-ups, tracking expiry dates and pending actions.
• Maintain accurate property records, availability details, and supporting documentation in relevant systems.
• Create and update property listings, including descriptions, pricing, photographs, and availability across designated platforms.
• Verify listing accuracy and completeness and coordinate corrections wherever required.
• Prepare and issue invoices and generate payment receipts in accordance with approved procedures.
• Track invoices, payments, outstanding balances, and pending transactions, resolving billing discrepancies with relevant stakeholders.
• Create and update contacts, companies, deals, and other records in HubSpot CRM.
• Maintain accurate CRM data relating to customers, properties, agreements, invoices, communications, and follow-up activities.
• Coordinate with internal teams to resolve customer issues, follow up on pending requests, and escalate complex matters until closure.

Competencies / Skills: