Quality Analyst (Non-IT)

Job Title	Quality Analyst (Non-IT)
Job Location	Bengaluru
Work Timings	4:30 PM to 1:30 AM IST
Qualification	Graduate in any specialization
Experience	2-3 Years
Vacancies	2

Job Highlights:

To ensure adherence to organizational quality standards across all stages of service delivery; monitor performance, report deviations, and implement corrective actions to drive delivery excellence.

Job Description:

1. Audit Execution

Conduct comprehensive quality audits and process checks across delivery teams.
Track and report deviations with supporting evidence.

2. Quality Metrics & Reporting

Calculate key QC metrics (accuracy, timeliness, effectiveness) per quality SOPs to evaluate performance.
Prepare concise, actionable reports and share insights with stakeholders.

3. Compliance & Documentation

Ensure strict adherence to process SOPs and organizational guidelines.
Maintain detailed audit logs and evidence repositories for traceability and readiness.

4. Analytical & Critical Thinking

Identify recurring issues, process gaps, and root causes via evidence gathering and trend analysis.
Recommend targeted corrective and preventive actions.

5. Communication & Collaboration

Deliver constructive feedback to delivery teams clearly and professionally.
Collaborate with stakeholders to align on evaluation criteria and improvement plans.

Competencies / Skills:

1. Proven experience as a Quality Analyst or similar role in service/delivery environment

(preferred).

2. Strong analytical mindset with the ability to spot trends and patterns.

3. Clear, directive communication focused on actionable outcomes.

4. Detail orientated, impartial, and accountable approach.

5. High Accuracy in audits, reports and documentation.

6. Proficiency in MS Outlook, Excel, Word, and PowerPoint.

7. Excellent verbal and written communication skills.

8. Strong interpersonal skills with the ability to collaborate across teams.

9. ISO 9001/QMS awareness or certification is a plus.

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Career Description