Career Description

Job Highlights:

We are looking for enthusiastic, customer-focused trainee with excellent English communication skills to support our global clients in the USA. The role offers exposure to international business processes and provides hands-on experience across multiple services offered by Brickwork India under “Business Enablers and Business Operations” functions. 

The ideal candidate should possess a strong learning attitude, excellent interpersonal skills, and a passion for delivering exceptional customer service.

This is a 3-month paid training designed to provide hands-on experience in delivering Business Support and Business Operations Services to global clients. High-performing interns who consistently demonstrate professionalism, strong communication, customer-centricity, and operational excellence will be considered for full-time employment (on-roll) for a position of Jr. Business Support Executive (BSE) with Brickwork India, subject to:

• Successful completion of the 3-month training.
• Achieving a Green Flag status in all mandatory assessments and evaluations.
• Meeting the expected performance, quality, productivity, attendance, and behavioural standards throughout the internship.

Job Description:

•       Support global clients with day-to-day Business support activities with timely, accurate and high-quality delivery while adhering to defined Service Level Agreements (SLAs).
•       Communicate professionally with clients through email, chat, virtual meetings, and collaboration platforms.
•       Maintain high standards of customer service, responsiveness and professionalism in every interaction.
•       Coordinate with internal teams to ensure timely completion of client requests and adherence to SLAs. Prepare reports, maintain business documentation, update trackers, and ensure data accuracy.
•       Learn and utilize productivity tools, AI applications, CRM platforms, Microsoft Office, and collaboration software to improve operational efficiency.
•      Demonstrate a customer-first approach by understanding client requirements and providing proactive support. Follow client processes, compliance guidelines, data security policies and quality standards.
•       Continuously contribute towards improving Customer Satisfaction (CSAT), operational efficiency and service excellence.

Competencies / Skills: