Job Highlights:
The Vendor
Operations Analyst will support end-to-end vendor management operations,
including vendor onboarding and offboarding, vendor governance, compliance
monitoring, performance reporting, operational issue resolution, and
stakeholder coordination. The role will act as a key liaison between business
teams, suppliers, procurement, finance, and support functions to ensure
operational excellence, effective vendor governance, regulatory compliance, and
continuous process improvement. The position will also contribute to
automation, analytics, and AI-enabled initiatives aimed at improving
operational efficiency and user experience.
Job Description:
Vendor Lifecycle Management
• Support vendor onboarding, offboarding, renewals, and change requests.
• Coordinate vendor due diligence, documentation reviews, and governance activities.
• Maintain vendor records, trackers, and operational data repositories.
• Support supplier compliance reviews and onboarding readiness activities.
Vendor Governance & Performance Management
• Monitor vendor compliance with contractual, regulatory, and business requirements.
• Track vendor performance against established SLAs, KPIs, and service commitments.
• Support vendor scorecards, business reviews, governance meetings, and action tracking.
• Identify performance gaps and coordinate issue resolution with stakeholders.
Operational Support & Reporting
• Support workforce administration, access governance, training compliance, and operational service requests.
• Prepare operational dashboards, scorecards, reports, and management summaries.
• Analyze operational trends, risks, bottlenecks, and improvement opportunities.
• Maintain trackers, documentation, and governance records supporting business operations.
Stakeholder & Vendor Management
• Serve as a primary point of contact for vendors and internal stakeholders.
• Coordinate with Procurement, Finance, Legal, Compliance, PMO, and Business teams.
• Resolve operational issues and provide status updates within defined SLAs.
• Support vendor communication, governance activities, and business reviews.
Process Improvement, Automation & AI
• Identify opportunities to simplify, standardize, and optimize vendor management processes.
• Support implementation of automation and workflow improvement initiatives.
• Utilize reporting, analytics, AI, and digital tools to improve operational efficiency and decision-making.
• Contribute to SOP creation, knowledge management, and continuous improvement initiatives.
Competencies / Skills:
Technical Skills
• Microsoft Excel (Advanced)
• Microsoft Office Suite
• Power BI / Tableau
• SharePoint
• Power Platform (Power Automate, Power Apps)
• Vendor Management Systems
• Gen AI and Microsoft Copilot Tools
Functional Knowledge
• Vendor Lifecycle Management
• Vendor Governance & Compliance
• Vendor Performance Management
• Risk Management & Due Diligence
• Operational Reporting & Analytics
• Workforce & Access Governance
• Process Improvement & Automation
Key Competencies
• Strong analytical and problem-solving skills
• Stakeholder and vendor management
• Data analysis and reporting capabilities
• Excellent verbal and written communication skills
• Process excellence and continuous improvement mindset
• Automation and digital transformation orientation
• Strong ownership, accountability, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
Apply
