My role is to manage key clients, build and maintain strong relationships with them, identify their needs and provide solutions that align with their business goals. I work closely with my team to ensure that client deliverables are met on time and to the highest standard. Additionally, I am responsible for growing the accounts and identifying new opportunities for business expansion. As a manager, I also provide guidance, coaching and support to my team members to help them reach their full potential.
I have been given a significant level of autonomy to make decisions that impact our key clients. Brickwork values the expertise and experience of its middle management, and I am no exception. I am empowered to make strategic decisions that align with the needs and goals of our clients, while also ensuring that our team's resources are utilized efficiently.
That being said, I am not alone in my decision-making process. Brickwork has a culture of collaboration and mentorship, and I have a network of mentors and colleagues who support me in making informed decisions. We engage in healthy debates and discussions to arrive at the best possible outcomes for our clients and our team. Overall, I feel both empowered and supported in my role.
My expertise lies in managing complex and high-value engagements for our key clients. I excel at navigating the intricacies of these engagements, providing solutions to challenging problems, and delivering results that exceed expectations.
In addition, I am adept at driving innovation and growth within my team. I have a knack for identifying opportunities for improvement and developing new initiatives that empower my team members to work smarter and more efficiently. I believe that investing in the development of my team is essential to achieving our goals and delivering value to our clients.
Furthermore, I am skilled at managing multiple projects simultaneously, both internal and external, without compromising on quality or deadlines. I am known for my ability to prioritize tasks effectively, allocate resources strategically, and keep stakeholders informed throughout the project lifecycle.
Finally, I have a proven track record of helping low-performing team members improve their performance and achieve their full potential. I believe that every team member has unique strengths and abilities, and I work closely with each of them to identify areas for improvement and provide the support and guidance they need to succeed.
My day starts with checking emails for key accounts, ensuring customer satisfaction, and providing guidance and support to my team.I often have to work on writing proposals for which I have to collaborate with other peer. I prioritize addressing any urgent issues that arise and also focus on completing tasks that require my immediate attention.
I have been working with Brickwork since Oct 2015, supporting clients with various services. I joined as a Business Support Executive and now I am the Team Lead managing a team of enthusiastic team members. My role is to manage my client work on a day-to-day basis and also to supervise and motivate my team members to give quality deliverables to their clients. I believe in encouraging creativity and participation from all members and monitor their progress, helping them whenever they are stuck.
While working at Brickwork I learned many skills, but the most valuable skill I learnt was how to deal with senior leaders and handle complex and demanding requests from them. I now know how to keep my mind cool and clear and communicate professionally while giving my best to the client. I believe this will make my clients happy and come back again and again.
I would tell my friends that Brickwork is a company that supports both team and individual efforts and trusts its employees with meaningful assignments. For complex assignments, your teammates will collaborate with you to ensure the best client delivery. The company celebrates employee achievements and gives promotions to deserving employees. That's why there are so many employees who have been with the company for so long.
In my earlier companies, I worked on weekends and had my weekly holidays during the week. But after joining Brickwork, I get to spend the weekends with my family. I watch sports action with my Dad, cook with my Mom, shop with my wife and play with my 3 year old son. Thanks to Brickwork all this is possible because of their "no work on weekends" policy.
My typical day starts with me checking my emails so that I can reply to clients and get everything organized at the beginning of the day. then I have a meeting with my team members to exchange insights, gain clarity, and find solutions. I then check my client to-do list and start working based on priority. and of course, in-between whenever i have free time I like to have fun with my team members, having tea in the cafeteria, sharing jokes, chatting and so on.
I joined Brickwork in 2010 and I am I am currently leading the Training and Quality team. I am responsible for development and implementation of the Quality management process, leading to improved service quality and customer delight. In training the focus is on continuously strengthening the learning process and develop competencies.
I joined Brickwork as a Business support executive. I was promoted to a leadership role due to my consistent performance and potential being recognised. Throughout my leadership tenure, I had a great opportunity to work with various projects, stakeholders and participate in organisational initiatives, which enriched my experience and continuous learning. I am currently leading the Training & Quality program at Brickwork.
Brickwork is one of the best places to work for and it provides immense opportunities to learn, as we have a diverse service portfolio. My advice to someone joining Brickwork is to come with an open mind, integrate with the culture, learn, and experience the growth.
I love sports, and I regularly play badminton. I also enjoy playing cricket, table-tennis, cycling and gardening.
To me, work is a very important part of life, and it inspires me to be the best version of myself every day. I am also motivated by the values of Brickwork, the impact of my work on the overall organizational growth and the continuous learning.
I started my professional career with Brickwork in Feb 2014 as a Business Support Executive. It has been a great journey with a lot of opportunities for learning, development and gaining invaluable experience within a global platform.
Presently, I am an Associate Manager associated with one of the largest Enterprise teams at Brickwork. The key focus in my role is people management and conscientiously meeting business objectives of annual targets, maximizing performance, and optimizing operational efficiencies leading to a strategic growth of the team.
As a Business Support Executive, my initial journey was a combination of learning, on-the Job training and opportunities to work on different projects interacting and liaising with a diverse group of managers, exceptional leaders and mentors. This helped me grow and develop my potentials over the years. The career path at Brickwork clearly provides an ability to expand our horizon and undertake significant assignments and I have been one of the beneficiary.
I strongly believe that Brickwork offers an exemplary focus on people and provides opportunities for individuals to progress and develop across a range of diverse career paths. The prospect to get involved in complex projects with the support of the Sr. Leadership team makes Brickwork, an organization where you can really build a long-term career.
I am extremely proud to be associated with an organization that is the BEST in the virtual admin industry. Overall, it has been an incredible journey filled with warmth, friendship and support. Brickwork is certainly a Great Place to Work.
I've been working here since 2 years and my role as Project coordinator and Team mentor, I have been coordinating projects, mentoring team members, and supporting my team to ensure projects are delivered on time while adhering to the highest quality standards. Overall, my time at Brickwork has been a valuable learning experience, allowing me to grow and develop my skills while contributing to the success of our team.
I learnt how to adapt to new challenges and become more resilient. I have learnt to how to work effectively with others and above all, how to be a good leader. I'm grateful for the opportunities that Brickwork has given me to develop these skills that are essential for my growth as an individual and as a professional.
I would describe Brickwork as a company that is performance-driven, motivating, challenging, engaging, collaborative, inclusive, and empowering.
One of the best things about working at Brickwork is the incredible opportunities for growth and development. Every employee is encouraged to learn new skills, take on new challenges, and continuously improve themselves. This commitment to professional development makes Brickwork a rewarding and fulfilling place to work, and a great place to build a career.
If you're looking for a supportive and rewarding workplace, Brickwork is the place for you. I would say our work culture is very positive, with strong leadership, opportunities for growth and development, good employee recognition and appreciation, and a good work-life balance.
I just joined Brickwork six months back as a Sr. HR Recruiter . I have 3 years experience in recruiting and believe that a recruiter plays a very key role in onboarding the right candidates that will provide the best service to our clients and help meet the company goals.
My learning experience with Brickwork has been exceptional. I like it that i am not restricted to any particular industry and can source candidates with diverse profiles across industries. I get a lot of mentoring and support from my seniors and colleagues which has helped me excel at my work and increase my confidence to take up more challenges.
Brickwork, and especially my team has a very positive and energetic vibe which makes me look forward to coming to work every day.
I have seen the Brickwork really cares for and supports its employees. The interactions between managers and their team members is informal and friendly. HR also conducts many activities to keep the employees engaged and give them some diversion in their hectic work day. for example, whenever anyone completes a major milestone, HR will announce on the floor and the entire office stands and applauds. Recently on Women's Day, all the men put up a 1 hour fun and entertainment programme for all the women.
"Empowering - Employees are trained to be competent so that they can support their clients taking independent decisions Enthusiastic - There is no fear and the work environment encourages employee engagement Challenging - Working directly and independently with global customers gives great exposure to our employees"
